Do you use psychometric tools when recruiting? Are you familiar with the various types of tests or questionnaires? Do you know what they are? Despite the sophisticated title, psychometric tests … read more »
Training
Thinking of improving your Soft Skills Training in 2016?
Studies show that up to 70% of the information we communicate comes through nonverbal communication – gestures, eye contact, posture, personal space, and all the other ways we use our … read more »
The Power of a Smile
Opinions differ on what constitutes a strong approach to Customer Service. There are some who would argue that efficiency is everything – providing the customer with what they require, when … read more »
5 communications skills to get you promoted!
Strong communication skills do more to propel your career than almost anything! According to the world’s top business magazine, the most important communication skills that will ensure you stand out … read more »
What is your MBTI personality type and how it affect your career path and growth.
Developed in the 1960s by mother daughter pair, Katherine Cook Briggs and Isabel Briggs Myer, the Myer-Briggs Type Indicator (MBTI) is based on theories by prominent psychologist, Dr Carl Gustav … read more »
What salary are you looking for? The dreaded question in an interview
Even though you may have gone through various articles that cover answering tough interview question, everyone dreads the question what salary are you looking for? The subject may come up … read more »
Impressions of a candidate….
Did you know that only 7% of what you actually say at an interview is heard? Your tone and appearance have a far greater impact. This surprises most people. I … read more »
The top 50 Soft Business Skills you need to get promoted! How many do you have?
Most people get their first jobs because of the skills and qualifications that they have. But most people only progress in their career because of the soft, interpersonal and communication … read more »
10 Sure ways to lose your customers …
Losing customers is one of the easiest things to do and once lost, they rarely back. If you want to make your business life hard, try .. 1. Make them … read more »
When selling, if you remember nothing else … remember this!
1. It’s not what you say; It’s what your customer believes. You can have the best sales presentation in the world, but if the customer doesn’t believe your proposition, then … read more »
Eat That Frog!
“If the first thing you have to do each morning is to eat a live frog, you can go through the day with the satisfaction of knowing that that is … read more »
How to “Out-Customer Service” your Competitors
Here are five of our top customer service tips. Paste these to your mirror, work on them daily, and your competitors will never know what hit them. 1.Obsess over the … read more »
