A small and innovative boutique travel company involved in tourism for both domestic and international guests is looking for a dynamic and efficient Administration and Bookings Assistant to join their team.
Responsibilities:
- Oversee the efficient functioning of booking operations, including maintaining booking databases, confirming availabilities, and coordinating with guests and property owners.
- Regularly update property information, rates, and facilities on the company website to ensure accuracy and relevance for potential guests.
- Respond promptly and professionally to booking inquiries via email and telephone, providing detailed information and assistance to potential guests.
- Generate and send invoices to guests and properties, tracking payments and following up on outstanding balances to ensure timely transactions.
- Collaborate with the Reservations Team, Accountant, and Managing Director to support various administrative tasks and ensure smooth operations across departments.
- Facilitate guest experiences by arranging third-party services such as flights, transfers, and excursions, catering to their individual needs and preferences.
- Collect and circulate guest feedback to relevant stakeholders, fostering continuous improvement in service delivery and guest satisfaction.
Qualifications:
- A degree in Business Administration, Tourism Management, or a related field is preferred.
- Minimum of 2 years of experience in a similar role.
- Demonstrated ability to maintain accuracy and precision in administrative tasks, with a keen eye for detail to ensure the smooth execution of bookings and financial transactions.
- Exceptional verbal and written communication skills, with the ability to interact professionally and effectively with colleagues, suppliers, guests, and property owners/managers.
- Strong interpersonal skills and a collaborative mindset, capable of working cohesively as part of a small and busy team to achieve common goals.
- Flexible and adaptable approach to work, with the capacity to multitask and prioritize tasks in a dynamic and fast-paced environment.
- Familiarity with high-end travel and tourism in East Africa, including an understanding of the region’s attractions, accommodations, and customer preferences.
- Basic knowledge of financial, sales, and marketing aspects of the travel and tourism business, including invoicing procedures, payment tracking, and financial reporting.
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Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
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