Assistant Manager for a High end private lodge in Laikipia

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

Our client, a luxury private lodge, is looking for an The successful candidate must have experience working in a luxury Lodge or Tented Camp, be a strong leader and very customer oriented. Keen attention to detail is key.

Duties/Responsibilities:

  • Being the contact point for the guests during their stay at Arijiju and communicating logisitics/plans with the rest of the team.
  • Taking all plans and wake up calls for the guests and communicating this with the team. Co-ordinating logistics between activities and guest movements with the rest of the team.
  • End of month stock take and inventory management as well as compiling and sending weekly shopping orders.
  • Ensure front of house teams all work together and in sync to provide the best possible service to guests.
  • Discretion and respect for guest privacy
  • Working well with general managers and supporting them in what tasks they need.
  • Daily property checks from rooms and general house cleanliness. As well as ensuring each department is doing what’s required to keep the property to the highest standard.
  • Supports staff results by communicating job expectations and planning, monitoring, of SOP’s
  • Aid in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards set by the GM’s
  • Communicating any maintenance issues, breakages, etc to GM’s to ensure any issues are dealt with.

Requirements

  • Bachelor degree or Diploma from a reputable institution
  • At least 5 years of experience in a 5 star lodge in a similar role
  • Excellent communication skills in English both orally and in writing
  • Team Player – must be willing to teach and help in all departments.
  • Ability to work well under pressure and in high stress environments
  • Proven experience of hosting Hosting Skills guests from all over the world.
  • Being able to deal with high profile clients and their needs.
  • General Computer skills are needed and being able to work on Excel and word are a must.

Please click on the tab below to apply:

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***

Salary: Monthly gross salary: Negotiable depending on experience
Location: Laikipia, Kenya
Career Level: Middle Management
Job Type: Full Time
Deadline for applications: 30th March, 2024