Our client, a forex company, is seeking a dynamic and experienced Branch Manager to lead their team of Tellers and oversee operations at their branch.
The Branch Manager will be responsible for ensuring efficient branch operations, delivering exceptional customer service, and achieving performance targets.
Responsibilities:
- Provide leadership and direction to the branch team, including Tellers, to ensure smooth operation of currency transactions and adherence to company policies and procedures.
- Oversee the day-to-day operations of the branch, including cash management, customer service, and compliance with regulatory requirements.
- Monitor branch performance and implement strategies to achieve sales targets, profitability goals, and customer satisfaction objectives.
- Conduct regular audits and reviews of branch operations to identify areas for improvement and implement corrective actions as needed.
- Train and develop branch staff, including Tellers, to ensure they have the necessary skills and knowledge to perform their roles effectively.
- Foster a positive work environment and promote teamwork, collaboration, and professionalism among branch staff.
- Build and maintain strong relationships with customers, addressing their inquiries and concerns promptly and effectively.
- Ensure compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations and oversee the reporting of suspicious transactions to relevant authorities.
- Prepare and submit regular reports on branch performance, including financial results, customer feedback, and operational metrics, to senior management.
Requirements:
- Must have proven experience in a managerial role within the financial services industry, preferably in a forex or banking environment.
- Must have Strong leadership and management skills, with the ability to motivate and inspire a team to achieve performance targets.
- Excellent understanding of currency exchange operations, cash management practices, and regulatory requirements.
- Exceptional customer service skills, with a track record of building and maintaining relationships with customers.
- Knowledge of KYC and AML regulations, and experience ensuring compliance within a financial services environment.
- Strong analytical and problem-solving abilities, with the ability to identify issues and implement effective solutions.
- Excellent communication and interpersonal skills, with the ability to interact professionally with staff, customers, and senior management.
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