Our client, a Training and Consulting company that focuses on performance improvement for organizations is seeking to hire a Client Service Coordinator based in Nairobi, Kenya.
The successful candidate will support business growth by delivering exceptional performance through effective planning and execution of training programs, strong self-leadership, operational excellence, and teamwork. The organization operates in a fast-paced environment and is focused on raising the performance of both individuals and organizations. The ideal candidate must have Must hold a Bachelor’s degree in a relevant field from a reputable institution and a minimum of 4 years of experience in customer service, client engagement or quality assurance
Key Responsibilities
- Resource Management: Support the Business Delivery Manager in planning and allocating resources such as consultants, training materials, and facilities ensuring resources are utilized efficiently and replenished when necessary to maintain smooth operations.
- Client Project Management: Manage client projects from inception to completion, ensuring timely execution and successful delivery of training sessions to meet client expectations.
- Training Program Coordination: Oversee the preparation and distribution of training materials and ensure training schedules are followed and work closely with facilitators and consultants to ensure sessions are well-prepared and run smoothly.
- Customer Service Support: Act as the main point of contact for clients, ensuring their needs are met promptly and professionally.
- Feedback and Reporting: Gather and analyze feedback from training sessions and use feedback to identify areas of improvement and implement changes to enhance service delivery.
- Relationship Management: Build and maintain strong relationships with clients, ensuring clear communication and mutual trust throughout project delivery.
- Quality Assurance: Monitor the quality of training programs, ensuring they meet the organization’s standards and client expectations as well as conducting evaluations and provide ongoing feedback to facilitators for continuous improvement.
Qualifications
- Must hold a Bachelor’s degree in a relevant field from a reputable institution.
- A minimum of 4 years of experience in customer service, client engagement with quality assurance support.
- Must be confident, engaging, a good communicator, a critical thinker and good at analyzing situations.
- Proven experience in managing client projects and delivering training programs.
- Strong organizational, communication, and leadership skills.
- Ability to work independently in a fast-paced environment with a strong focus on customer service.
Please click on the tab below to apply:
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