Client Service Coordinator – Nairobi, Kenya

Our client, a company that specializes in performance improvement is looking to recruit a Client Service Coordinator. The successful candidate will be required to deliver exceptional business support and performance through effective planning and execution of training programs, strong self-leadership, operational excellence, and teamwork. He or She should have a good understanding of adult learning principles.

Key Requirements:

  • Provide exceptional leadership, service and direction through all our customer touchpoints which include reception management, telephone, and email communication.
  • Ensure proper resource planning for projects/assignments including but not limited to Delivery Consultants, training materials, equipment and training facilities.
  • Support the Operations Manager and the organization at large in the effective management of Training resource planning and utilization.
  • Implement prudent planning measures for all resource management and institute replenishment thresholds.
  • Formulate and perform necessary information analysis aimed at evaluating training return on investment, improving performance, enhancing service delivery and customer service towards achieving ‘customers for life’ focus.
  • Have a clear understanding of your contribution towards all training costs and act responsibly to ensure prudent resource management.
  • Carefully go through each of the Training Evaluation forms and attend to all comments that require action within 48 hours.
  • Be familiar with all key contact persons in each organization and maintain healthy rapport with them.
  • Ensure professional preparation and delivery of all training sessions.

Qualifications:

  • Bachelor’s degree from a recognized university.
  • Exceptional organization skills.
  • Demonstrated experience in planning, customer service and quality assurance in a busy environment.
  • Knowledge of basic working IT applications.
  • Excellent presentation skills.
  • Excellent negotiation skills.

Please click on the tab below to apply:

  • Education:Bachelor's Degree
  • Job Type:Full Time
  • Location:Nairobi, Kenya
  • Career Level:Entry Level
  • Salary:Monthly Gross Salary of Ksh.70,000(Approx. 700 USD.)
  • Deadline:11th May 2022