Customer Experience & Sales Executive – Nairobi, Kenya

Our client in the retail sector is looking for a Customer Experience & Sales Executive. The ideal candidate will be responsible for developing a wide range of marketing strategies, techniques and concepts and think creatively, devising new ways of communicating with established and potential customers. He/She must have a minimum of 5 year’s relevant experience in a similar position.

Key Responsibilities:

  • Increase the client base and build excellent client relations with all clients.
  • Build and document a client profile database with daily, weekly annual and seasonal analysis done.
  • Liaise with all clients encouraging their long-term involvement through good client account management, and ensuring excellent client relations.
  • Ensure that clients receive their orders on time and within the set company timelines.
  • Ensure the shop presentation and display is done creatively to increase customer attraction and visibility.
  • Develop new products in line with market trends, changing tastes and preferences for customers.
  • Keep abreast with competitor products and services.
  • Manage and take responsibility for the existing clients, expand the client base and build excellent client relations.
  • Plan and coordinate, liaising with designers and printers, and deliver marketing and promotional material to deadlines.
  • Based on the overall budget, prepare and manage the marketing plans and budgets on a monthly basis.
  • Increase sales and profitability.
  • Foster innovation and creativity.
  • Be professional- externally and internally in line the company’s core values.
  • Provide outstanding service.
  • Product information and knowledge.
  • Monitoring stock.


  • Must have a Bachelor’s degree or Diploma.
  • Minimum of 5 years of experience working in a similar role preferred.
  • Must be able to work with Sales Targets.
  • Must have knowledge of current trends in the flower export, flower retail, gifting and event management business in Kenya is an added advantage.
  • Extensive experience in all aspects of developing and maintaining marketing strategies to meet organizational objectives.
  • Must be able to communicate exceptionally well in English; both written and spoken.
  • Must have a passion for the brand genuine and self-evident.
  • Must have good time management and organisational skills.
  • Ability to work under minimal to no supervision.
  • Confident and resilient.

Please click on the tab below to apply:

  • Education:Bachelor's.
  • Job Type:Permanent.
  • Location:Nairobi, Kenya.
  • Career Level:Lower Mid-Level.
  • Salary:Monthly Gross Salary: Ksh. 40,000/=(Approx. 400 USD) depending on individual skills and experience.
  • Deadline:30th September 2021.