Customer Service Representative – Nairobi, Kenya

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Our client, a leading provider of efficient plastic solutions is seeking to hire a Customer Service Representative to join their dynamic team.

The ideal candidate will be responsible for managing client relationships, including orders and contracts, while ensuring margin control as well as ensuring customer satisfaction in their area.

Key Responsibilities:

  • Managing credit insurance, imports, stock control, technical documents, and material samples.
  • Following up on payments, sending offers, creating SAP files, and occasionally providing price quotations.
  • Handling B2B orders, updates, invoicing, and ensuring regulatory accuracy.
  • Monitoring payments, resolving disputes, and reporting unresolved issues.
  • Managing transport based on internal requests, monitoring services, and coordinating warehouse reception and loading schedules.
  • Conducting spot consultations, contributing to new transport contract negotiations, and designing optimal transport plans.
  • Organizing logistics, ensuring stock reliability, and coordinating order and transport schedules.
  • Conducting spot consultations and contributing to the negotiation of new warehousing contracts.
  • Driving improvements, deploying tools with carriers, and analyzing data to optimize transport performance.

Qualifications:

  • A Bachelor’s degree in management, commerce, logistics or a related field.
  • 4+ years of proven experience in management, commerce or logistics
  • Knowledge of office automation and computer tools.
  • Knowledge of the elements of a supply chain and of international trade.
  • Effective communication with a solution-oriented approach.
  • Adaptable while following procedures.

Please click on the tab below to apply:

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

*** Please note that all job opportunities are exclusively available on our website at www.summitrecruitment-search.com/jobs. We do not have any partnerships or collaborations with other job boards. We kindly request all applicants to apply directly through our website for any positions they are interested in. Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***

Salary: Monthly Gross Salary: Kes 50,000 – 80,000 (Approx. 1000USD)
Location: Nairobi, Kenya
Career Level: Mid-level
Job Type: Full time
Deadline for applications: 14/01/2025