An upmarket camp in Maasai Mara, is seeking an experienced, dedicated and dynamic Front-of-house Camp Manager to join their team.
The successful candidate needs a minimum of 5 years of experience managing high-end tented camps or lodges. He/She must be a self-motivated individual with strong leadership and team management skills, experienced in remote bush environments for periods up to three months and capable of maintaining stamina and a positive mentality.
Duties
- Host a cosmopolitan selection of clients in any of the camps as required
- Host a selection of agent educational trips (both overnight stays as well as site inspections)
- Oversee guest excursions in conjunction with their guides, organising and setting up sundowners, bush meals, walking, etc.
- Ensure that tents and décor are well set and schedule their maintenance and replacement.
- Lead, mentor, and supervise all staff to uphold and exceed service standards,
- General safety and protection of all guests, staff, company property and company equipment
- Direct, coordinate and oversee the daily front-of-house operations of the camps and staff.
- Overseeing all food and beverage functions and developing and planning creative
- Reservation liaison and reporting in conjunction with the reservations/ground handling office
- Operating and using the online reservation system (ResRequest) to check the status of bookings and compile reservation reports.
- Collecting information and images for use in Blogs and social media.
- Writing guest reports after clients have departed for future reference.
- Maintain all records and provide a monthly management report.
Requirements
- Bachelor’s degree in Hospitality, Tourism or a related field.
- Minimum 5 years’ experience in a similar set up
- Reliable under pressure, able to multitask, make sound decisions, and adapt quickly to challenges.
- Comprehensive knowledge of the Maasai Mara region, including cultural sensitivity and local operations.
- Pay attention to detail and be customer-focused.
- Possesses good people, social and management skills and can lead a strong, diverse workforce.
- Ability to write reports and perform general administrative duties.
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