The General Manager is responsible for driving the overall performance of the hotel, including financial results, operational efficiency, guest satisfaction, and staff leadership.
This role involves executing strategic plans, managing daily operations, maintaining high service standards, and ensuring full compliance with company policies and regulatory requirements. The General Manager acts as the the face of the hotel, fostering growth, innovation, and a guest-centric culture.
KEY RESPONSIBILITIES
- Lead the hotel team to achieve annual budgets, profit targets, and business growth objectives.
- Oversee daily hotel operations across all departments, ensuring excellence in guest services and operational efficiency.
- Develop and implement sales and marketing strategies to maximize room occupancy and revenue generation.
- Ensure compliance with all government laws, health and safety regulations, and company policies.
- Monitor financial reports, including P&L statements, and implement cost-saving and profit-maximizing initiatives.
- Hire, train, appraise, and manage hotel staff, promoting a performance-driven and inclusive work environment.
- Direct and support capital projects, refurbishments, and maintenance of hotel assets.
- Represent the hotel at industry events and with key stakeholders, including corporate clients and board members.
- Prepare and present operational, financial, and strategic reports to the Board of Directors regularly.
CORE COMPETENCIES & SKILLS
- Bachelors degree in Hospitality Management or relevant field
- At least 10 years of experience in a Senior Hospitality Management role in a high end hotel
- International experience, whether with an international chain or of having worked abroad.
- Proven ability to inspire, guide, and grow diverse teams.
- Strong understanding of P&L, budgeting, and financial forecasting.
- Capable of setting long-term goals aligned with the hotel’s mission.
- Excellent verbal, written, and interpersonal communication abilities.
- Creative and analytical in resolving operational challenges.
- Detail-oriented with high standards for service, hygiene, and efficiency.
- Familiar with Microsoft Office and hospitality management systems.
- Comfortable handling change, high-pressure situations, and complex priorities.
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Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.
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