HR Manager (Call Center)

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.

Our client, a leading Customer Service Partner (BPO) in Africa, is seeking to hire an for their international call center in Nairobi. The successful candidate will be tasked with Overseeing implementation of HR policies, Recruitment, timely and accurate processing of payroll, corporate social responsibility and employee engagement. Ideal candidate Must bachelor’s degree in human resource master’s is highly preferred and at least 5 years’ experience working as a HR Manager in a call center, Customer Experience or hospitality sectors.

Key responsibilities

  • Oversee implementation of HR policies and compliance at the call center branch.
  • Drives recruitment and selection in line with the Company’s hiring policy and timely and accurate processing of payroll.
  • Oversee employee’s personal information record keeping in compliance with the company policy.
  • Tracks monthly Employee Engagement activities, solicits feedback from employees and implements recommendations based on budget. g. Prepare monthly HRM reports, and any other HR reports as required by the management.
  • Ensures bi-annual Employee Satisfaction Surveys and action planning is conducted and timely coordination of monthly employee engagement activities at location.
  • Champions Corporate Social Responsibility, Diversity and Inclusion initiatives at location level.
  • Actively promotes Learning and Development and talent management initiatives.
  • Oversees and coordinates the timely administration of performance management at the location.



  • Master’s degree in human resources.
  • Must have at least 5 years’ Experience working as a HR Manager in the Call center, Customer Experience or hospitality sectors.
  • Must have Membership of the Institute of Human Resource Management, a valid good conduct and Ethics & Anti-Corruption.
  • Must be very engaging, a team player, innovative, keen to detail and able to blend with young employees and have exceptional understanding of labour laws.

Please click on the tab below to apply:

We endeavor to contact all of our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***

Salary: Monthly Gross Salary Ksh. 170,000 (Approx. 1,158 USD)
Location: Nairobi, Kenya
Career Level: Mid-Level
Job Type: Full-Time
Deadline for applications: 01/10/2024