Our client, Africa’s leading provider of carrier-neutral, carrier-scale network infrastructure, developing resilient, end-to-end managed, wholesale connectivity solutions into, out of and within Africa, is looking for an IT Support Manager, to be based in Kenya.

The successful candidate will lead, manage and motivate the IT support team to securely administer, manage, maintain, and effectively improve the company’s IT, business and operational support systems. As well as support users of the systems, ensure the security of data and systems, develop and lead internal training relating to systems and cyber security. Experience in the Telecom sector is an added advantage.

Duties & Responsibilities:

Manage the system and server infrastructure of the company including testing & troubleshooting
Develop, obtain approval and report on the IT budget
IT security and audit compliance management including ISO27001 including anti-fraud and cyber security threat reduction and penetration tests, legal and Government compliance
Internal and external audit management
Develop, maintain and update IT plans, procedures and processes
Manage the IT team within the support team including the IT Helpdesk and Cyber-Security
Manage software releases and administration of users
Manage Group IT Helpdesk and Office Communications Network including PBX and ACD systems
Adhere to, and lead compliance with all company policies and procedures
Assist other departments and lead and report on projects as requested by the Programme Manager
Projects and reporting as directed by Director IT / VP OATS

Skills/Qualifications:

computer science / engineering or equivalent from a recognized university
Cloud Technical certifications in Microsoft 365, Mimecast or Others
Professional certifications in IT Security (CISSP, CCSP, CISA, CISM) is essential.
Requires minimum of 5 year’s technical experience in telecom industry at least 3 years in second level B/OSS technical support or equivalent, management experience essential
NetSuite administrator / developer (desirable)
Software development skills (Javascript, Java, Powershell)
System architecture and analysis, design and modeling skills (BPMN)
Database management qualifications and skills (Oracle, MS SQL, MySql)
Cloud infrastructure platforms (Microsoft Azure, AWS)
System administration (Linux, Windows)
Security and risk management, cyber resilience, backup and recovery, Firewalls, VPN, Data Loss Prevention, IDS/IPS, Web Proxy, Mimecast and Security Threats
Technical experience of operations/business support systems and CRM and ERPs
Data protection compliance and information security management system ISO 27001, NIST, CSF
Team leader and manager, motivator, client focused, relationship builder
Collaborative, achieve results through teamwork and partnerships
Excellent English written and verbal communication skills, passion for technology and innovation
Ability to work under pressure, multi-task and think creatively, mentor, coach and train others
Efficient time management, fast learner in a fast-paced dynamic environment

Please click on the tab below to apply:

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***