Our client is looking to recruit a Junior IT Support Specialist who will be responsible for providing entry-level technical assistance and support to IT systems and users.
Assisting with troubleshooting, resolving hardware and software issues, and ensuring the smooth operation of IT systems under supervision.
Job Responsibilities:
- Technical Support:
- Provide first-level technical support to employees, addressing hardware, software, and network issues.
- Troubleshoot and resolve technical problems promptly to minimize downtime.
- System Maintenance:
- Assist in the maintenance and monitoring of computer systems, networks, and applications to ensure optimal performance.
- Perform regular system updates and backups to safeguard data integrity and security.
- IT Infrastructure Management:
- Support the installation, configuration, and maintenance of IT infrastructure, including servers, routers, switches, and other network devices.
- Ensure the availability and reliability of the company’s IT infrastructure.
- User Training and Support:
- Provide training and support to employees on the use of hardware, software, and IT systems.
- Create and maintain user guides and documentation to assist employees in resolving common IT issues.
- Security Management:
- Assist in implementing and maintaining IT security measures to protect the company’s data and systems.
- Monitor for potential security breaches and respond to security incidents as necessary.
- Inventory Management:
- Maintain an inventory of IT equipment and software licenses.
- Coordinate with vendors for the procurement of IT hardware and software.
- Collaboration and Communication:
- Work closely with other departments to understand their IT needs and provide appropriate solutions.
- Communicate effectively with team members and management to ensure smooth IT operations.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Basic understanding of computer hardware, software, and network systems.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Eagerness to learn and adapt to new technologies.
Skills and Competencies:
- Knowledge of Windows and Mac operating systems.
- Familiarity with basic networking concepts and devices.
- Understanding of IT security principles and best practices.
- Basic knowledge of system administration tasks.
- Proficiency in using IT support tools and ticketing systems.
- Strong organizational and time management skills.
Please click on the tab below to apply:
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