Operations Branch Manager for a SPA (Hospitality) – Tigoni, Kenya

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Our client number one spa offering holistic and professional spa treatments is seeking an operations branch manager for their Spa in Tigoni, Kenya.

The role holder will be responsible for Ensure compliance across all departments within the branch and coordinate branch operations. The successful candidate Must have 6+ years of experience as an operations manager for a Hotel.

Key Responsibilities

  • Ensure compliance across all departments within the branch.
  • Create and maintain effective processes to manage all machines and equipment for operational effectiveness.
  • Oversee maintenance schedules for all spa machines and equipment.
  • This includes assessing and managing all breakages, wear and tear notices, etc as per the company policy.
  • Ensure proper and accurate record keeping and maintenance for all facilities at the branch i.e power and water consumption.
  • Manage external parties such as contractors (plumbers, security company, guarding, electricians, etc) city council and public health officers.
  • Check and supervise all rooms to ensure facility and equipment status is always in top notch condition and functional.
  • Ensure the 360 degree- customer experience is understood, implemented, and upheld by all. Monitor sales teams’ rebooking and upselling strengths and frequencies and execute relevant training sessions. Review and share client feedback.
  • Relevant parties within the team and follow up where further discussions are required to determine issues and solutions to execute.
  • This includes feedback related to staff and facility/equipment. o Ensure all staff are presentable and uniform appropriately as per the company policy.
  • Maintain required OSH standards and requirements for all equipment and within the facility.
  • Ensure the FOM is always updated with the team changes to ensure proper and convenient planning for the team calendars.
  • Coordinate with the FOM where renovation, maintenance or repair works are ongoing for better client/booking management.
  • Liaise with the FOM to ensure team product and role knowledge through training and reviews.

Qualifications

  • Relevant bachelor’s degree or diploma in front office hospitality.
  • Must have 6+ years of experience as an operations manager in the hospitality sector preferably for a SPA.
  • Intrigued by moving parts and excellent coordination of events.
  • Organized with an eye for detail.
  • Experience in managing operations and contractors is highly preferred.
  • Knowledge of scheduling software systems is highly desirable.
  • Solution-oriented and a great team-player.

Please click on the tab below to apply:

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement

Salary: Monthly Gross: Kes 200,000 – 250,000 (1800)
Location: Tigoni, Kenya
Career Level: Mid-Level
Job Type: Full time
Deadline for applications: 24/05/2024