Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.
Our client, a leading company in the hospitality/real estate sector, is looking for a hands on, dynamic and creative , that can rapidly grow into a C–level position. The successful candidate will oversee the operations of the entire organization and work hand in hand with the CEO on strategies to grow the business throughout Kenya and the African continent. Experience in building a start up in technology /real estate/ hospitality experience, is an added advantage.
Key Requirements:
- Lead and inspire the junior/management teams, including Sales and Finance to deliver a consistent 5-star level of service/performance
- In charge of Reservations, Housekeeping Sales and Guest experience department
- In charge of the profit & loss aspect of the business in liaison with the CEO/Founder as well as the chief accountant
- Oversee all day to day operational activity for the business, including: Extra services and Upselling.
- Work with the CEO on direction for the business, in accordance with company strategy
- Work with the CEO on new listings pricing, on new concept development and planned refurbishments/improvements.
- In charge of the revenue management function in liaison with the CEO
- Work in liaison with the accounts department in credit management and home owners payouts.
- Developing and Implementing strategies that will ensure a positive experience on the guest experience
- In charge of the timely on boarding process in order to grow our portfolio
- Employee performance management, reviewing employee behaviour/appearance
- Development of SOPs and policies for each department depending on ongoing business needs
- Ensure all necessary team reports are done in accordance to policies and specific timelines
- Understanding new features and trends on PMS (technology platforms)
- Analyze statistics and trends on the PMS and CSM
Qualifications:
- Bachelor degree in relevant field, MBA preferred
- 10yrs of experience in an operation role
- Sound and strategic decision making
- Good interpersonal and communication skills with high emotional intelligence
- Technologically savvy
- High level of responsibility and accountability
- Strong management and organizational skills
- Work and inspire others to work autonomously and deliver results
- Strong sense of business acumen – experience in scaling up a business / fundraising
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