Our client number one spa offering holistic and professional spa treatments is seeking an Operations Manager for the Spa in Tigoni, Kenya.
The role holder will be responsible for ensuring compliance across all departments within the branch, managing staff at the branches, promoting excellent services to the branch clients and coordinating branch operations. The successful candidate Must have 6+ years of experience as an operations manager in the hospitality sector, hands-on experience directly managing a big hospitality team and strong HR experience. The ideal candidate must have strong interpersonal skills, must be engaging a good communicator and demonstrate ability to manage a big team and branch.
Key Responsibilities
- Ensure compliance across all departments within the branch.
- Create and maintain effective processes to manage all machines and equipment for operational effectiveness.
- Oversee maintenance schedules for all spa machines and equipment.
- This includes assessing and managing all breakages, wear and tear notices, etc as per the company policy.
- Ensure proper and accurate record keeping and maintenance for all facilities at the branch i.e power and water consumption.
- Manage external parties such as contractors (plumbers, security company, guarding, electricians, etc) city council and public health officers.
- Check and supervise all rooms to ensure facility and equipment status is always in top notch condition and functional.
- Ensure the 360 degree- customer experience is understood, implemented, and upheld by all. Monitor sales teams’ rebooking and upselling strengths and frequencies and execute relevant training sessions. Review and share client feedback.
- Relevant parties within the team and follow up where further discussions are required to determine issues and solutions to execute.
- This includes feedback related to staff and facility/equipment. o Ensure all staff are presentable and uniform appropriately as per the company policy.
- Maintain required OSH standards and requirements for all equipment and within the facility.
- Ensure the FOM is always updated with the team changes to ensure proper and convenient planning for the team calendars.
- Coordinate with the FOM where renovation, maintenance or repair works are ongoing for better client/booking management.
- Liaise with the FOM to ensure team product and role knowledge through training and reviews.
Qualifications
- Relevant bachelor’s degree in hospitality, a masters will be an added advantage.
- Must have 6+ years of experience as an operations manager in the hospitality sector, must have demonstrated hands on experience directly managing a big hospitality team. Some HR experience is desirable.
- The ideal candidate must have strong interpersonal skills, must be engaging, a good communicator, solution oriented, a team player and demonstrate ability to manage a big team and branch.
- Intrigued by moving parts and excellent coordination of events and organized with an eye for detail.
- Experience in managing operations and contractors is highly preferred.
- Knowledge of scheduling software systems is highly desirable.
Please click on the tab below to apply:
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