Our client, a well-established and reputable Forex Bureau, committed to providing seamless foreign exchange services to its client is seeking an experienced and dynamic Operations Manager.
The ideal candidate will be responsible for managing the overall operations of the Forex Bureau, ensuring compliance with regulatory requirements, optimizing processes, and enhancing customer service.
Responsibilities:
- Oversee the day-to-day operations of the Forex Bureau, ensuring smooth transactions and adherence to company policies.
- Ensure full compliance with regulatory requirements set by the Central Bank and other governing bodies.
- Implement and monitor operational policies and procedures to enhance efficiency and mitigate risks.
- Develop comprehensive Standard Operating Procedures (SOPs) and KPIs that establish consistency and accountability and ensure compliance across all activities
- Monitor market trends and advise on currency fluctuations and risk management strategies.
- Oversee customer service delivery, ensuring seamless and professional client experience.
- Prepare and analyze operational reports, identifying areas for improvement and implementing corrective measures.
- Coordinate internal audits and ensure proper documentation of all financial and operational transactions.
Qualifications:
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- At least 5 years of experience in a similar role within the financial services industry, preferably in a Forex Bureau.
- Strong knowledge of foreign exchange operations, regulatory compliance, and risk management.
- Proven leadership and team management experience.
- Excellent analytical and problem-solving skills.
- Proficiency in financial and operational reporting.
Please click on the tab below to apply:
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