Our client a distinguished innovative company delivering business software for small and medium businesses is looking for a proactive partner success manager.
The successful candidate will be responsible for owning and achieving the business goals and objectives by creating and nurturing the Certified Partner ecosystem.
Key Responsibilities
- Develop and maintain relationships with partners to drive mutual success.
- Understand partners’ goals and challenges to provide tailored support and guidance.
- Serve as the primary point of contact for partners, addressing inquiries and resolving issues in a timely manner.
- Collaborate with internal teams to ensure partners receive the necessary resources and support.
- Monitor partner performance and provide insights to help them optimize their strategies.
- Identify opportunities for upselling or cross-selling products and services to partners.
- Develop and implement partner success plans to drive engagement and retention.
- Gather feedback from partners to improve our products, services, and partnership experience.
- Stay informed about industry trends and competitive landscape to provide strategic guidance to partners.
Qualifications
- Must have a relevant bachelor’s degree or Higher
- Must have 5-7 years in managing direct and indirect sales operations in similar space.
- Managing and nurturing Sales teams.
- Experience with ICT Channels and partner management in Kenya.
- Good Communication skills, team management and discipline execution.
- Ability to build and maintain relationships with partners at all levels.
- Strategic thinker with a customer-centric approach.
- Analytical mindset with the ability to interpret data and metrics.
Please click on the tab below to apply:
Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.
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