Platform (System) Implementation Specialist – Nairobi, Kenya

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Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

Our client a Training and Consulting company that focuses on performance improvement for organizations is seeking to hire a Platform (System) Implementation Specialist to be based in Nairobi, Kenya. The successful candidate will be responsible for ensuring the successful implementation and utilization of platforms and systems within client organizations. This involves fostering collaboration with client partners and internal teams, gaining a deep understanding of the solutions offered by the platforms, identifying client needs, developing tailored strategies for client success, and monitoring performance to drive engagement and renewal rates. The ideal candidate Must have a Relevant Bachelor’s degree, must have a minimum of 4 years’ experience in a similar role including understanding platform solutions, finding out what clients need, and creating personalized plans for their success. The role holder must also be proficient in technology, solution oriented and customer centric.

 

Key Responsibilities

  • Foster effective self-leadership and collaboration with Client Partners (CPs), Business Delivery team, and clients to ensure the success of initiatives.
  • Gain a deep understanding of solutions, Impact Platform, and Execution Platform systems to support clients effectively.
  • Occasionally participate in client meetings with CPs.
  • Identify client needs and develop tailored impact journeys/success plans using technology to enhance customer value.
  • Communicate impact journeys to the Business Delivery Manager for execution and monitor learning track performance.
  • Craft compelling proposals in response to client requests.
  • Monitor active users and utilization for each Impact Platform client, collaborating with the Business Delivery Manager and CPs to boost engagement.
  • Plan Quarterly and Annual Business Review meetings for clients, making necessary adjustments to learning plans based on outcomes.
  • Lead initiatives to increase active users and utilization of Platform resources, fostering client independence and enhancing renewal rates.
  • Provide regular encouragement and accountability to leaders on project goals.
  • Plan and facilitate meetings and sessions for clients, ensuring effective engagement and outcomes.
  • Strategize for future partnerships and secure renewal and expansion of client portfolios on the Impact Platform.

Qualifications

  • Relevant Bachelor’s degree.
  • Must have a minimum of 4 years’ experience in a similar role including understanding platform solutions, finding out what clients need, and creating personalized plans for their success.
  • Must be proficient in technology and very client centric.
  • Must have exceptional problem-solving skills, along with strong verbal and written communication abilities, and high emotional intelligence.
  • Must have proven business acumen and project management skills.

Please click on the tab below to apply:

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***

Salary: Monthly Salary Kes 130,000 (Approx. 1100USD)
Location: Nairobi, Kenya
Career Level: Mid-Level
Job Type: Full time
Deadline for applications: 15th April 2024