Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.
Our client, a Hospitality group with offices in Nairobi, is seeking to recruit an Quality Assurance Analyst The successful candidate will be responsible for in ensuring that the organization’s quality management system (QMS) aligns with our internal standards and continuously improves to enhance the quality of our products and services compliant with the latest ISO certification.
- Collaborate closely with the head of QMS to develop and implement standard operating procedures and internal audit frameworks.
- Conduct internal audits to assess the effectiveness and compliance of processes and procedures, identifying non-conformities, and recommending corrective actions.
- Maintain and update documentation related to the QMS, including quality manuals, procedures, and work instructions, ensuring accuracy and accessibility for relevant personnel.
- Provide training and guidance to employees on company internal standards, fostering a culture of quality throughout the organization.
- Collaborate with departments and teams to identify areas for process improvement, facilitate quality improvement initiatives, track progress, and measure the impact of changes.
- Analyze quality-related data and performance metrics to identify trends and areas requiring attention, utilizing data-driven insights to improve processes and drive quality enhancements.
- Assess risks associated with quality and compliance, developing strategies to mitigate potential issues, and monitoring and reporting on risk factors impacting product or service quality.
- Monitor and analyze customer feedback and complaints related to quality, implementing corrective and preventive actions to address concerns and improve customer satisfaction.
- Prepare and distribute reports on quality performance, audit findings, and progress in achieving quality objectives, presenting findings to management and recommending improvements.
- Must have a bachelor’s degree in finance, IT, quality management, Business, Engineering, or a related field.
- Must have 1-2 years of experience in a similar field.
- Certification in quality management (e.g., Certified Quality Auditor, company internal standards Lead Auditor) is highly desirable.
- Proven experience in quality assurance, quality control, or auditing.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and organizational abilities.
- Effective communication and interpersonal skills.
- Proficiency in using quality management tools and software.
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