Reservation Consultant – Nairobi, Kenya

Our client, a high-end Safari Company, is looking for a Reservation Consultant for its offices in Nairobi. The successful candidate will be responsible to ensure that all inquiries received from agents and direct clients are handled in a timely and professional manner and converted into confirmed sales. He/she will also ensure that all services are booked accurately and will also assist in resolving client problems. Experience in the Touring Industry is a MUST!

Responsibilities:    

  • Process all reservation inquiries.
  • Promptly confirm bookings, subject to rooms being available and within predetermined overbooking parameters.
  • Make follow-ups for provisional bookings and outstanding payments.
  • Confirm waitlists as soon as space becomes available.
  • Collect, update and clearly communicate all the necessary details concerning guest arrivals to the lodges on a daily basis.
  • Respond swiftly and accurately to any lodge or accounts queries pertaining to guest details.
  • Issue Reservations Summary/service vouchers to all fully paid up or credit clients prior to their arrival at the lodges.
  • Arrange all processed vouchers/documents and ensure that they are carefully filed daily.
  • Ensuring that maximum occupancies and revenues are achieved through upselling/cross-selling, encouraging circuit bookings and offering alternatives.
  • Ensure all Standard Operating Procedures are followed to maximize Sales e.g upselling, encouraging circuit bookings and offering alternatives.
  • Ensure all Standard Operating Procedures and Best Practices are followed to make certain all guests’ and booking agents’ requirements are processed efficiently.
  • Explore and offer solutions (in consultation with supervisors, where necessary) for potentially difficult inquiries.

Qualifications:

  • Diploma or Degree in Sales & Marketing from a recognized institution.
  • Practical working experience of not less than 3 years in a Central Reservations office with a recognized hotel brand.
  • Knowledge in the Hotel/Lodge Sales, Marketing, Reservations, e-Commerce.
  • Knowledge in the key business segments such as Travel Trade is an advantage.
  • Good computer knowledge.
  • Excellent communication skills with a proactive sales approach.
  • Ability to work accurately and effectively under pressure.
  • Good presentation skills, self-motivated and competitive.

Please click on the tab below to apply:

  • Education:Bachelor's.
  • Job Type:Permanent.
  • Location:Nairobi, Kenya.
  • Career Level:Upper Mid-Level.
  • Salary:Monthly gross salary: Negotiable depending on skills and experience.
  • Deadline:25th April 2021.