Reservations and Sales Consultant – Maasai Mara (Hybrid)

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Our client, a tour company specializing in African safaris, is seeking a dynamic Reservations and Sales Consultant to join their team.

This role will involve handling inquiries, upselling tours, and creating tailored safari experiences for clients. The successful candidate will work both at the company’s safari camp in the Maasai Mara and remotely, collaborating closely with the existing reservations team.

Responsibilities:

  • Respond to phone and email inquiries regarding the safari camp in the Mara, providing detailed information and assistance to potential guests.
  • Establish and maintain relationships with travel agents locally and internationally, promoting the Amazing Mara safari camp and upselling its offerings.
  • Develop mid-range and luxury safari itineraries across Kenya, catering to the diverse preferences of clients.
  • Adapt to working hours that accommodate inquiries primarily from North America, ensuring prompt responses and excellent customer service.
  • Coordinate with the existing reservations team to streamline booking processes and ensure a seamless guest experience.
  • Split time between the Masai Mara camp and remote work from home, demonstrating discipline and efficiency in both settings.
  • Utilize resources from the company’s robust marketing team to enhance sales efforts and capitalize on lucrative commission opportunities.

Requirements:

  • Proven experience in sales or customer service roles, with a track record of achieving targets and delivering exceptional service.
  • Excellent verbal and written communication skills, with the ability to effectively engage with clients and travel agents.
  • Familiarity with the travel and tourism industry, particularly in the context of African safaris and luxury travel experiences.
  • Willingness to work irregular hours, including weekends and evenings, to accommodate international clientele.
  • Ability to collaborate with team members, share insights, and contribute to a positive work environment.
  • Proficiency in using computers, including MS Office suite, email, and reservation software. Experience with CRM systems is a plus.
  • Demonstrated ability to work independently, prioritize tasks, and meet deadlines, while maintaining high levels of accuracy and attention to detail.

Please click on the tab below to apply:

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

*** Please note that all job opportunities are exclusively available on our website at www.summitrecruitment-search.com/jobs. We do not have any partnerships or collaborations with other job boards. We kindly request all applicants to apply directly through our website for any positions they are interested in. Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***

Salary: Monthly Gross Salary: Gross of Kes 60,000 - 70,000 + Commissions
Location: Hybrid/ Maasai Mara
Career Level: Mid-level
Job Type: Full time
Deadline for applications: 27/06/2024