Our client, a reputable high-end holiday homes and travel business operating three unique property collections, is seeking a dynamic and detail-oriented Guest Experience & Bookings Coordinator.
This role involves managing and converting guest enquiries into bookings while ensuring an exceptional travel experience through personalized service and meticulous itinerary planning.
Key Responsibilities
- Handle guest enquiries promptly and professionally, providing detailed responses and converting them into bookings.
- Recommend suitable properties, destinations, and activities based on guest preferences, requirements, and budget.
- Curate and build expert travel itineraries for luxury holiday homes, villas, lodges, and hotels.
- Coordinate the full booking process including payments, arrivals and departures, and transport logistics.
- Maintain in-depth knowledge of all listed properties, their amenities, rates, and booking conditions.
- Liaise with property owners, managers, and reservations staff to confirm availability and secure bookings.
- Collaborate with the Managing Director and internal teams on wider aspects of the business including marketing, finance, administration, and new ventures.
Qualifications
- Bachelor’s degree in Hospitality, Tourism, Business, or a related field from an accredited institution.
- A minimum of 3 years’ experience in travel, tourism, guest relations, or a similar high-end service environment.
- Proven understanding of luxury travel and East African destinations.
- Excellent communication, interpersonal, and listening skills with the ability to interact effectively with high-end clientele.
- Strong organizational skills and ability to manage multiple priorities with attention to detail.
- Experience with travel booking systems and itinerary planning.
- A self-starter with a collaborative approach and a proactive, problem-solving mindset.
Please click on the tab below to apply:
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