Our client, a high-end shop in Gigiri, is looking for a Retail Manager with commercial acumen to manage the Store and Outlets through the team to maximise profit by delivering the optimum level of customer service, whilst maintaining the brand image and philosophy. The successful candidate will oversee and manage all Outlets, aside from the North Kenyan ones that will be managed separately, as well as coordinate the stock for all outlets and supply stock to North Kenyan outlets as required. He/she will complete visits to all outlets as frequently as possible, including in Tanzania.
- Maximise contribution by achieving sales budgets and controlling costs
- Analyse sales figures and forecasting of sales and costs
- Responsible for Petty Cash management
- Assure daily register is operated correctly in Vend and all orders processed accurately
- Assure all reports are completed in a timely manner
- Set monthly KPI’s to the team
- Manage and motivate the Shop/Outlet teams to increase sales and profit efficiently
- Responsible within the store for health and safety compliance
- Coordinate, track and send repairs
- Assure Stock takes are completed monthly for the Store and outlets
- Manage the Store/Outlets presentation including cleanliness of the whole store
- Overseeing and organising maintenance and all Facilities related aspects of the Shop/Outlets and Storage spaces
- Assure all Signage, store imagery and video are in line with London, current launches and product focus
- Liaising with the Property Management Company and renewing licenses for the shop
- Assure all prices are correct. Double-check invoices to make sure the correct prices are being reported
- Bachelors degree in a relevant field.
- Experience in a similar senior management position for at least 5 years.
- Excellent Communication
- Excellent leadership and communication skills.
- Problem solving, proactivity and eye for detail, always focusing on improvement of systems.
- IT proficient and understanding of modern technology, Excel, databases, Microsoft and Google apps, POS systems, etc.
- Exceptional customer service.
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