Rooms Division Manager – Zanzibar, Tanzania

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Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

Our client, an all-villa resort set amidst the tropical gardens and white powdery beaches of the Southeast Coast of Zanzibar Island is seeking to hire an experienced Rooms Division Manager. The successful candidate will be responsible for managing Rooms Division operations, including Front of House, guest services, and facilities. The ideal candidate must have a relevant Bachelor’s degree or diploma preferably from Utalii College, a minimum of 5 years of experience in Rooms Division management and front office, preferably in a beach boutique hotel setting and must be willing to relocate to Zanzibar.

 

Key Responsibilities

  • Manage Rooms Division operations, including Front of House, guest services, and facilities.
  • Oversee Reception, Concierge, Housekeeping & Laundry, Guest transfer schedule, and reservation systems.
  • Drive sales initiatives, meet budgetary goals, and KPIs.
  • Coordinate with other departments for service delivery.
  • Perform Duty Management shifts, uphold code of conduct.
  • Prioritize guest satisfaction, adhere to fire, health, and hygiene standards.
  • Ensure staff have product knowledge and follow SOPs.
  • Manage HR tasks, including leave management, allocate workforce, set targets, and conduct counseling.
  • Control stock, revenue, expenses within budget, and maintain Front Office and Guest Correspondence.
  • Provide guidance on cleaning procedures, enforce Hygiene and HACCP SOPs, and maintain equipment.
  • Promote good relationships, meet deadlines, support staff needs in other departments, and manage leave, and overtime.
  • Coordinate HR allocation for a flexible workforce.

 

Qualifications

  • Relevant Bachelor’s degree or diploma preferably from Utalii College.
  • Must have a minimum of 5 years of experience in Rooms Division management and front office, preferably in a beach boutique hotel setting.
  • Proficiency in Front Office operations, room division, reservation systems, and facilities management.
  • Must be willing to relocate to Zanzibar.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team to achieve targets and maintain high standards.

Please click on the tab below to apply:

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***

 

Salary: Monthly Salary: KES 197,250 (Approx. 1500USD)
Location: Zanzibar, Tanzania
Career Level: Mid-level
Job Type: Full time
Deadline for applications: 20th April 2024