Our client a Training and Consulting company that focuses on performance improvement for organizations is seeking to hire a Sales Administrator (client engagement partner) to be based in Nairobi, Kenya.
The successful candidate will be responsible for overseeing the entirety of the client experience. Ensure all client agreements are fully drawn, signed and manage the invoicing process accordingly. The ideal candidate Must have a Relevant Bachelor’s degree, a minimum of 4 years’ experience as a Sales administrator preferably for a learning and training institution, experience in account management, exceptional problem-solving skills and high intelligence.
Key Responsibilities
- Ensure all client agreements are completed and manage the invoicing process.
- Demonstrate effective self-leadership and collaboration with Client Partners, Business Delivery team, and clients for initiative success.
- Develop, execute, and manage project plans for successful onboarding of new learning journeys and projects.
- Maintain operational and logistical support for internal stakeholders and client partnerships.
- Customize contractual agreements and ensure timely execution.
- Provide first-level support for clients, addressing queries promptly.
- Develop a strong understanding of solutions, processes, and systems to support clients effectively.
- Attend client meetings alongside Client Partners as needed.
- Plan and facilitate Quarterly and Annual Business Review meetings with clients.
- Monitor and track client impact journeys, recommending necessary changes.
- Analyse client performance and collaborate with relevant stakeholders for required actions.
Qualifications
- Relevant Bachelor’s degree.
- Must have a minimum of 4 years’ experience as a Sales administrator preferably for a learning and training institution.
- Must have exceptional problem-solving skills, along with strong verbal and written communication abilities, and high emotional intelligence.
- Must have experience in account management, sales administration and customer success is required.
- Possesses analytical prowess to evaluate data and recommend enhancements for client success.
Please click on the tab below to apply:
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