Senior Collections Manager.

Our client, a leading Micro-Finance Company based in Nairobi that offers personal loan to permanently employed Civil servants is seeking to recruit a Senior Collections Manager To manage teams involved in the collection functions using all payment collection mechanisms including payroll deductions, Direct Debits, M-Pesa, Cheque Payments, External Debt Collectors and E-commerce Platform. The ideal candidate must have excellent analytical skills and have experience working in the Financial Service Sector.

Key Responsibilities:

  • Manage teams involved in the collection functions using all payment collection mechanisms including payroll deductions, Direct Debits, Mpesa, Cheque Payments, External Debt Collectors and E-commerce Platforms.
  • Be the Liaison officer between third party stakeholders in facilitating of electronic channel collections including Commercial Banks, Telcos, aggregators and regulators.
  • Responsible for the innovation and implementation of efficient electronic channels to aid collections.
  • Identify new opportunities and market capabilities to enhance collections at the lowest cost possible.
  • Ensure reconciliations and receipting for off-payroll electronic collections are timely, complete and up to date.
  • Work as a liaison with group collections, group operations and local finance team to ensure optimal monthly collections through all channels.
  • Effective contribution towards the reduction of arrears on all Company’s Product Offerings by offering and implementing alternative collection channels for the business.
  • Effective contribution towards the use of alternative collections channels in increasing Company product offering outside the payroll business as well as maximizing opportunities to strengthen payroll collections.
  • Management of collection channels to contribute to the following key requirements.
  • Make electronic collections channel a competitive advantage to the business, supporting the business strategy and responding to business needs.
  • Build and manage Key relationships with various Governmental departments, Digital Financial Service Providers and Commercial Banks.
  • Ensure that reconciliations on the collections channels are up to date.
  • Ensure data protection and integrity of customer information originated or utilized by the unit.
  • Continually mitigate the risk of fraud on the platforms through adequate training, frequent review of controls and process flows and adequate separation of duties.
  • Ensure regular and accurate reporting to all relevant parties on successes as well as challenges experienced pertaining to the collections processes.


  • Relevant bachelor’s Degree.
  • Must have experience in the Financial Sector Operations.
  • Must have a minimum of 10 years working experience with at least 5 years in a managerial role.
  • Strong background in reconciliation and analysis of data.
  • Sound knowledge of existing payment and collections products in the local market.
  • Proven record of working with relevant payment and collection systems.
  • Must be highly analytical with a high level of drive, energy and interpersonal skills.
  • Ability to work under pressure and meet tight deadlines.
  • Demonstrated ability to function across different cultures.
  • Strong people management & communication skills, with the ability to engage and motivate teams.
  • Excellent written and verbal communication skills.

Please click on the tab below to apply:

  • Education:Bachelor's.
  • Job Type:Permanent.
  • Location:Nairobi, Kenya.
  • Career Level:Upper-Mid Level.
  • Salary:Monthly gross salary: Ksh. 300,000 - 350,000 (Approx.3,000 – 3,500 USD) depending on experience and qualifications.
  • Deadline:30th Nov 2019.