Our client a premier wellness center is seeking to hire a Spa / Wellness Center Manager.
The role holder will be responsible for overseeing daily branch operations, ensuring compliance across departments, driving sales, managing staff and handling HR issues. The ideal candidate must have strong operational skills and strong HR experience. The successful candidate must have a relevant bachelor’s degree and a minimum of 7+ years of team management experience in a service-related industry. Demonstrated ability to push sales and manage a team handling all HR related matters is highly preferred.
Key Responsibilities
- Oversee daily operations and ensure compliance across departments.
- Manage, train, and coordinate staff, including handling HR issues, assisting HR with interviewing, hiring, and onboarding new staff.
- Drive branch sales performance.
- Ensure efficient operational processes and cost-effective management.
- Foster a positive work environment and handle client feedback effectively to increase client retention.
- Ensure departmental compliance and manage equipment processes.
- Oversee maintenance schedules and maintain facility records.
- Ensure company policies are followed and manage staff schedules.
- Organize team training sessions and monitor performance.
- Manage external parties such as contractors and public health officers.
- Facility management by ensuring all spa rooms, nail areas, and staff common areas are in top-notch condition.
- Communicate changes, report growth opportunities, and perform other duties as requested.
Qualifications
- Relevant bachelor’s degree, masters is highly preferred.
- Must have 7+ years of team management experience in a service-related industry.
- Must have strong leadership and management skills.
- Demonstrated ability to push sales and manage a team handling all HR related matters.
- Must be able to uphold responsibility, integrity, honesty, and a customer-centric approach.
- Professional and solution-oriented personality.
- Knowledge of scheduling software systems is desirable.
Please click on the tab below to apply:
Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
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