Telesales Representative – Nairobi, Kenya.

Our client, an International NGO registered that advocates for female health in Kenya is looking to recruit a Telesales Representative. The ideal candidate must have experience with Telesales or other sales/customer service role. Candidates with prior knowledge and experience in pharmaceutical sales and/or experience in private healthcare is a distinct advantage.

Key Responsibilities:

  • Achieve sales targets/quota on a weekly, monthly, quarterly and annual basis.
  • Contact potential/ existing customers to inform them about a product/ service using scripts.
  • Answer questions about products or the company.
  • Ask questions to understand customer requirements and close sales.
  • Direct prospects to the field sales team when needed.
  • Enter and update customer information in the database.
  • Take and process orders in an accurate manner & ensure follow up on order delivery.
  • Handle grievances to preserve the company’s reputation.
  • Keep records of calls and sales and note useful information.
  • Provide customers with updated monthly statements.
  • Ensure all outstanding debts falling due are collected and recorded.


  • Must have at least a Diploma in Sales & Marketing, Business management, biological science, pharmacy or healthcare management.
  • Proven experience as a Telesales representative or other sales/customer service role.
  • Proven track record of successfully meeting sales quota preferably over the phone.
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Ability to learn about products & services and describe/ explain them to prospects.
  • Excellent knowledge of both written & spoken English and Kiswahili.
  • Have great communication and interpersonal skills.
  • Cool tempered and able to handle rejection.

Please click on the tab below to apply:

  • Education:Diploma.
  • Job Type:Permanent.
  • Location:Karen, Kenya.
  • Career Level:Junior Level.
  • Salary:Monthly Gross Salary: Monthly Gross of Ksh 60,000 (Approx. 600 USD).
  • Deadline:24th April 2020.