Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.
Our client a 5-star animal reserve Hotel in the outskirts of Nanyuki is looking to hire a Hospitality Admin Assistant who will support the hospitality manager with a variety of administrative, operational & people focused tasks to ensure the operation runs smoothly & effectively. The successful candidate should have a minimum of 3 years of experience as a front desk agent in a 4 or 5-star hotel, be an eloquent English speaker, be presentable and be willing to relocate.
Key Requirements:
- Handling administration incl. filing and general organisation of paperwork relating to the operations or people management related matters.
- Manage staff leave schedules and other absences from work.
- Review guest itineraries and liaise with the reservation team for any queries.
- Support with organisation and planning of day-to-day duties of the wider hospitality team.
- Work closely with HR to coordinate training, recruitment or performance development activities.
- Do research on necessary supplies and working with purchasing department to arrange procurement.
- Support with reviewing and adjusting Health & Safety manuals, Emergency protocols and Standard Operating procedures.
- Deal with guest requests as necessary, including liaising with guests directly.
- Arrange team-building activities.
- Assist with report-writing activities.
- Email communication with other heads of departments.
- Oversee special projects as requested by the Hospitality Manager.
Key Requirements:
- Degree / Higher Diploma in Hotel Management/Business Administration
- Proven experience in a luxury hotel, lodge or food & beverage environment.
- Project management certification or related experience an advantage
- Excellent written & verbal English language.
- Advanced Microsoft Office skills.
- Clear communication skills including report writing and professional email writing.
- Exceptional time management and organisational skills.
- Working well under pressure.
- Creative problem-solving skills.
- Confident decision-maker.
- Ability to maintain confidentiality and discretion.
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