Our client is a dynamic performance improvement organization dedicated to helping businesses unlock human potential through impactful training is seeking a detail-oriented and driven Client Service Coordinator (CSC).
The CSC will play a key role in planning and executing training programs, ensuring operational excellence, and fostering strong client relationships. This position requires a proactive professional with strong self-leadership and a passion for delivering exceptional results.
Key Responsibilities:
- Plan, prioritize, and execute tasks with integrity while actively contributing to a high-performance, adaptable team environment.
- Manage training calendars, logistics, and resource distribution, ensuring all materials and equipment are prepared in advance.
- Lead operational aspects of client projects, ensuring smooth communication, execution, and high client satisfaction.
- Organize training sessions, send timely invitations, brief facilitators, track attendance, and manage graduation logistics.
- Address client feedback and requests promptly, using insights to enhance the training experience and maintain strong relationships.
- Monitor training standards, analyze facilitator performance, and foster continuous improvement.
- Evaluate training data and ROI to generate actionable insights and support strategic reporting.
- Work closely with internal teams to ensure coordinated delivery and consistent client engagement.
Key Qualifications:
- Bachelor’s Degree in Business Administration, Project Management, or a related field.
- 5 years’ experience in customer service, project coordination or quality assurance in a busy environment.
- Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
- Proficiency in using digital tools and platforms such as MS Office, project management software and virtual training platforms.
- Highly organized with strong project management skills to effectively manage multiple client projects.
Please click on the tab below to apply:
Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.
*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***
