Our client, a well-established luxury fashion brand known for its classic designs, exquisite raw materials, superior craftsmanship, and exceptional attention to detail, backed up by an unparalleled customer experience, is seeking a highly organised and tech-savvy E-Commerce & Operations Associate.
This role is ideal for a meticulous planner who thrives in managing the back end of online sales, from product uploads to order fulfilment, alongside meticulous paperwork and shipping, while supporting brand growth across digital platforms.
Responsibilities
• Oversee and coordinate product photography, ensuring high-quality, brand-aligned visuals. Upload and manage product listings on the website, maintaining accuracy and consistency.
• Maintain and update the e-commerce website, ensuring smooth functionality and a user-friendly experience and oversee order processing, shipping, and client communication to ensure timely delivery and high customer satisfaction.
• Use Mailchimp to create and send email marketing campaigns twice a week, including segmenting, scheduling, and tracking performance.
• Manage social media content and campaigns across key platforms and ensure social media engagement and growth. Design simple marketing tools and social media graphics using Canva and be conversant with online shopping stores.
• Monitor stock levels, update product availability, and report on online sales performance and provide administrative and operational support to ensure smooth day-to-day backend operations.
Qualifications
• Degree in Business, Marketing, or a related field
• At least 3 years of experience in e-commerce sales/digital marketing
• Proficient with website content management systems (CMS). Basic HTML knowledge is an advantage
• Detail-oriented and highly organized with excellent time management and multitasking skills
• Comfortable handling logistics, inventory, and fulfilment processes
• Familiar with social media platforms and their business applications, such as Instagram and Facebook
• A problem-solver with a proactive mindset and excellent customer service skills
We endeavour to contact all our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks, your application has not been successful on this occasion. This does not mean you will not be considered for future roles, so please keep an eye on our job board and apply for positions that match your skills and experience.
Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement.
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Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.
*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***
