Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
Our client, a Luxury Beachfront Boutique Hotel in Zanzibar, is seeking a The successful candidate will be responsible for managing the Reception, Concierge, Guest transfer schedule, housekeeping, and laundry departments. He will also be responsible for establishing, implementing and maintaining an effective reservation and booking system. He must have over 5 years of experience as a Rooms Division Manager.
Key Responsibilities:
- Understand all the roles that touch on the Front of the House, the facilities and infrastructure there on, the pre-arrival part of the guest’s journey, the guest’s journey and the accommodation services.
- Fully responsible for Reception, Concierge, Guest transfer schedule, Housekeeping and laundry, and Hotel financial reporting according to property and company standards.
- Ensure full conformity to the aesthetics at the reception area to strike a remarkable first impression on the guests.
- Responsible for establishing, implementing and maintaining an effective reservation and booking system.
- Responsible for the upkeep, updating and maintenance of the FO and Guest Correspondence and collateral.
- Follow the budget set and KPI and guide the team in driving, and taking ownership of Sales (Activities, Shop and Excursions).
- Responsible for Stock Control within the department.
- Liaise and work closely with the other departments to ensure timely service delivery and shared guest requirements and information.
- Ensure that any defects on appliances and equipment are reported to Maintenance and followed up on.
- Maintain HR in the Front Office and Housekeeping departments i.e. conducting Performance appraisals, managing and controlling leave days, off days and overtime and maintaining discipline in the departments, in line with the code of conduct and the labour law.
- To set and adhere to annual operating targets, this will form part of the hotel’s annual budget in relation to extra sales revenue, and variable and fixed costs.
- Ensure correct all revenue and expenses run through the FO department are accurate and correctly captured as per the company-set requirement.
Key Requirements:
- Degree in Business Administration, Hotel/Hospitality Management, or relevant field
- Must have 5+ years of experience as a Rooms Division Manager.
- Strong knowledge of the highest level of FO customer service in a luxury environment.
- Sound knowledge of local, regional and international guests visiting Zanzibar.
- Sound overall Front office and housekeeping knowledge and methods.
- Excellent written and verbal skills.
- Excellent attention to detail, time management, interpersonal & problem-solving skills.
- Excellent hygiene principles.
- Team player with a positive attitude and enthusiasm.
Please click on the tab below to apply:
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***
